FAQ's
How often should I have my carpets & upholstery cleaned ?
The leading Carpet & Upholstery manufacturers such as Axminster, Wilton, G-Plan and Multiyork recommend having your carpets & upholstery professionally clean at least every 2 years
I’m thinking of cleaning my own carpets or upholstery, is this a good idea ?
We would advise you to hire a professionally trained technician to carry out the cleaning as this will ensure the correct method and products are used. There are lots of products available to the public which are designed to enable you to clean your own carpets and soft furnishings, but please be careful because along with these products also comes the risk of causing irreversible damage. We have received intensive training and been taught the safe and correct way to professionally clean all different types of Carpets and Upholstery. Some products can bleach or watermark fibres and fabrics if they are not dried or neutralised correctly. We are frequently called in to try and rectify damage which has been caused by customers who have attempted to clean their own carpets or upholstery using products such as 1001 and vanish
What are the different methods for cleaning carpets & upholstery and which one is best ?
There are several different methods we use to clean Carpets & Upholstery and each method is designed for the particular type of fibre or fabric being cleaned along with the levels of soiling. Some methods use more water than others, we may use an encapsulating solution, a solvent or a powder to clean and remove the soiling from your carpets and upholstery
Will my carpets or upholstery re-soil quicker after I have them professionally cleaned ?
This is a common question we get asked; the answer to this question is no they will not re-soil any quicker providing the cleaning is done right. With our 8 stage cleaning process your carpets or upholstery will last just as long between cleans as they did when they were first purchased from new. This fear of rapid re-soiling has been caused by unskilled, cleaning technicians who fail to remove detergent residue from the fibres or fabric. Any sticky residue left behind on the fibres or fabric will act like a magnet to soil and cause rapid re-soiling.
The products we use have been designed to the highest specifications to ensure that no residue gets left behind. We use a citric acid rinse aid to neutralise our alkaline pre sprays, the rinse aid we use leaves the fibres and fabrics feeling soft, conditioned and free from any residue
Will my Children or Pets be affected by the cleaning process or the chemicals you use ?
Health and safety is of paramount importance to us, the majority of our cleaning products are made from natural, plant based ingredients. They are kind to the environment and safe to be used around children and pets. It is however recommended that children stay out of the area where we are carrying out the cleaning to prevent slip or trip hazards
How long will my carpet or upholstery take to dry ?
We aim to get your carpets or upholstery as dry as possible before we leave. This is done by using high velocity fans which move huge volumes of air over the surface of the fibres or fabric. The overall time it takes for your carpets or upholstery to dry depends upon numerous factors such as how much solution we had to use during the clean (the heavier the soiling, the more solution we would need to use), the type of fibres or fabric being cleaned, the room temperature, amount of ventilation etc. In most cases your carpets or upholstery will be ready to used within 1-2 hours, some heavily soiled carpets and upholstery may take slightly longer to dry. If your carpet has a high wool content then it could take up to 24 hours until it is completely dry but it should be dry enough for you to use within 1-2 hours
Is there any risk of shrinkage ?
It is rare for carpets or upholstery fabric to shrink due to the result of professional cleaning, luckily this has never happened to any of our technicians before. However some fibres and fabrics are sensitive to water and can be prone to shrinkage. Proving the correct cleaning method is used and the areas being cleaned are not made overly wet for a prolonged period of time then there really is nothing to worry about. We always carry out an inspection prior to commencing the actual cleaning process, if we feel there may be any risk of shrinkage we will let you know. If there is any risk of shrinkage then we would recommend a low moisture or dry cleaning method instead
Will you be able to remove all the stains ?
Unfortunately we can’t guarantee all stains can be removed as some stains which have dried and set may well have become permanent. If a stain has set and become permanent then no amount of cleaning will be able to remove it. The only way to remove a permanent stain would be by using a bleaching agent and then dying the area back to its original colour. We are able to provide you with advice on this but we don’t tend to carry out this kind of restoration work ourselves. The following stains may become permanent if it has had time to dry and set; fruit juices, ink, anything which contains food colouring, self tan, permanent hair dye, pet stains, vomit, urine, blood, bleach, tea, coffee, red wine, gravy, wood stain, water marks or rust marks
Do I have to move the furniture before you arrive to do the cleaning ?
In most cases our cleaning technicians will be happy to move your furniture, unless they feel the item is too heavy to move without risk of injury. There may also be some valuable items of furniture which our cleaning technician may prefer to be moved by the owner. If there are any items of furniture which we feel may be a problem to move then this will be pointed out to you during the pre clean inspection. We do ask that you kindly re-move ornaments and small items from any furniture that you would like us to move