FAQ's
How often should I have my carpets & upholstery cleaned
The leading manufacturers such as Axminster, Wilton and G‑Plan recommend having your carpets and upholstery professional cleaned every 12 months to maintain appearance, hygiene, and fibre longevity.
Is it a good idea to clean my own carpets or upholstery
We recommend using a professionally trained technician to carry out the cleaning as some retail products can bleach, watermark or distort the fibres, and this can result in permanent damage. We are often called in to try and rectify issues caused by products such as Dr Beckmann or Vanish.
What cleaning methods do you use
We use a range of cleaning methods depending upon the type of fibre and level of soiling. This includes hot water extraction, low‑moisture encapsulation, dry solvent, along with specialist stain‑removal techniques. We will select the safest and most effective method during our pre-clean inspection.
Will my carpets or upholstery re‑soil quickly after they've been clean
When cleaned correctly, your carpets and upholstery will not re‑soil quickly. Rapid re‑soiling only occurs when detergent residue is left on the fibres, either by poorly trained technicians or customers using DIY machines and detergents.
Are your cleaning products safe for children and pets
Most of the products we use are plant‑based, non‑toxic, and environmentally friendly. We occasionally need to use an oxidising agent (hydrogen peroxide) or a solvent (acetone) to remove certain types of stains. Hydrogen peroxide can be used to sterilise cuts and acetone is used to remove nail polish, so they aren't particularly harmful to humans. We always use these products in a safe manor to ensure they don't pose a health risk to your children or pets.
How long will my carpets or upholstery take to dry
Drying times can vary depending upon the type of fibre, level of soiling, room temperature, and ventilation. Most items are touch‑dry within a few hours. Heavily soiled or natural fibres will take slightly longer to dry, but should be fully dry within 12 hours
Is there any risk of shrinkage
Shrinkage is rare providing the correct cleaning method is used, and this is not something we have encountered. If we feel there is any risk of shrinkage then we will recommend a low‑moisture or dry‑cleaning method.
Can you remove all stains
Unfortunately, some stains may be permanent if the colouring in the stain has dyed the fibres. If this is this case then cleaning will not be able to remove the stain. Bleaching the fibres and re-dying them back to their original colour may be your only option. This isn't something we do ourselves, but we will be able to recommend someone who can help you
Do I need to move furniture before you arrive
We do ask that you move any furniture you would like us to clean under. We normally advise working around the heavy items of furniture and focus on cleaning the exposed areas of carpet. The carpet under heavy items of furniture doesn't normally require cleaning as the furniture will have protected the carpet. We also need to be careful to not trap any moisture as this can lead to mould and unpleasant odours. If you need a hand moving furniture, let us know and we will be happy to help, provided it is safe to do so without risk of injury