FAQ's
How often should I have my carpets and upholstery cleaned?
Leading manufacturers—such as Axminster, Wilton, and G-Plan—recommend having your carpets and upholstery professionally cleaned every 12 months to maintain their appearance, hygiene, and fibre longevity.
Is it a good idea to clean my own carpets or upholstery?
We recommend using a professionally trained technician. Many retail products can bleach, watermark, or distort fibres, resulting in permanent damage. In fact, we are frequently called in to rectify issues caused by DIY products such as Dr. Beckmann or Vanish.
What cleaning methods do you use?
We use a range of cleaning methods depending on the type of fibre and level of soiling. This includes hot water extraction, low-moisture encapsulation, dry solvent, and specialist stain-removal techniques. We select the safest and most effective method during our pre-clean inspection.
Will my carpets or upholstery re-soil quickly after cleaning?
When cleaned correctly, your carpets and upholstery will not re-soil quickly. Rapid re-soiling only occurs when detergent residue is left behind on the fibres, usually caused by poorly trained technicians or customers using DIY machines and harsh detergents.
Are your cleaning products safe for children and pets?
Most of the products we use are plant-based, non-toxic, and environmentally friendly. We occasionally need to use an oxidising agent (such as hydrogen peroxide) or a solvent (such as acetone) to tackle stubborn stains. Because these substances are common in household applications—like sterilising cuts or removing nail polish—they are not uniquely dangerous, and we always use them in a safe, controlled manner to ensure they pose zero health risks to your family or pets.
How long will my carpets or upholstery take to dry?
Drying times vary depending on the type of fibre, level of soiling, room temperature, and ventilation. Most items are touch-dry within a few hours. Heavily soiled items or natural fibres take slightly longer, but should be fully dry within 12 hours.
Is there any risk of shrinkage?
Shrinkage is rare provided the correct cleaning method is used, and it is not something we have ever encountered. If we identify a risk of shrinkage, we will opt for low-moisture or dry-cleaning method instead.
Can you remove all stains?
Unfortunately, some stains can be permanent if the staining has dyed the fibres. If this is the case, standard cleaning will not remove it. Bleaching the fibres and re-dyeing them back to their original colour may be your only option. While we do not offer a re-dyeing service ourselves, we will be able to recommend a trusted specialist who can help.
Do I need to move furniture before you arrive?
We ask that you move any lighter items off the areas you would like cleaned. For heavy furniture, we typically work around it and focus on the exposed areas. The carpet underneath heavy pieces of furniture will have been protected and shouldn't require being cleaned. We also need to be carful to not trap any moisture under heavy items as this can lead to mould and odours. If you need a hand moving any items of furniture, just let us know and we will be happy to help, provided it is safe to do so without risk of injury.