FAQ's
How often should I have my carpets and upholstery cleaned?
Leading manufacturers such as Axminster, Wilton and G‑Plan recommend professional cleaning every 12 months to maintain appearance, hygiene, and fibre longevity.
Is it a good idea to clean my own carpets or upholstery?
We strongly recommend using a professionally trained technician. Many retail products can cause bleaching, watermarking, fibre distortion, or permanent damage if used incorrectly. We are fully trained in safe, effective cleaning methods for all fibre and fabric types, and we are often called in to correct issues caused by DIY products such as 1001 or Vanish.
What cleaning methods do you use?
We use a range of methods depending on the fibre type, fabric construction, and level of soiling. This may include hot water extraction, low‑moisture encapsulation, solvent cleaning, or specialist stain‑removal techniques. We always select the safest and most effective method for each item.
Will my carpets or upholstery re‑soil more quickly after cleaning?
No. When cleaned correctly, carpets and upholstery will not re‑soil any faster. Rapid re‑soiling only occurs when detergent residues are left behind by untrained cleaners. Our products are formulated to leave no sticky residue, ensuring your items stay cleaner for longer.
Are your cleaning products safe for children and pets?
Yes. Most of our products are plant‑based, non‑toxic, and environmentally friendly. They are safe for use around children and pets. We do, however, recommend keeping the area clear during cleaning to avoid slips or trips.
How long will my carpets or upholstery take to dry?
Drying times vary depending on fibre type, soiling levels, room temperature, and ventilation. Most items are touch‑dry within 1–2 hours, although heavily soiled or natural‑fibre items may take 6–12 hours to fully dry.
Is there any risk of shrinkage?
Shrinkage is rare when the correct cleaning method is used. We carry out a full pre‑inspection and, if we identify any risk, we will recommend a low‑moisture or dry‑cleaning method instead.
Can you remove all stains?
While we achieve excellent results, some stains may be permanent if they have dyed the fibres. In these cases, no cleaning process will remove them. Fibre bleaching and re‑dyeing is sometimes possible, but we do not offer this service. We are always happy to advise on the best options.
Do I need to move furniture before you arrive?
Our technicians will be happy to move light items of furniture where safe to do so. Heavy or delicate items will need to be moved by the customer. We can clean all the visible, exposed areas of carpet and work around heavy furniture if you are unable to move it. We normally find it unnecessary to clean under heavy furniture as the furniture will have protected the carpet under it. We do ask that you remove ornaments and breakables from any furniture you would like us to move